Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

OS Informatics Limited T/A rConfig
Ireland

If you have any questions about this policy or how your data is handled, you can contact us via the "Contact Us" form on the Website.

2. Information We Collect

2.1 Personal Data You Provide

We only collect personal data when you actively choose to provide it. This includes:

• Information you enter into our Contact Us form (e.g., name, email address, message).
• Any optional details you may voluntarily share with us during an enquiry.

We do not collect any other personal data through the Website.

2.2 Non-Personal Data

When you browse the Website, we automatically collect certain non-personal information on an aggregated basis, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on the Website
• Date and time of visits
• Referring website (if applicable)

This information helps us maintain and improve the Website.

3. Legal Basis for Processing

Depending on the context, we process your personal data under one or more of the following legal bases:

• Legitimate Interests – To respond to your enquiry, operate the Website, and improve our services.
• Consent – If you choose to sign up for updates or provide optional information.

We do not use personal data submitted via the contact form for marketing unless you explicitly opt in.

4. How We Use Your Information

We use the personal data you provide for:

• Responding to your enquiry or request
• Following up on support or product questions
• Improving the Website and troubleshooting issues
• Any purpose you explicitly consent to

We do not sell, rent, or trade your personal data to any third parties.

5. Disclosure of Your Information

We may share your data only in the following situations:

• With trusted service providers who support our Website hosting or security (bound by GDPR-compliant contracts)
• Where required by law, regulation, or legal process
• To protect our legal rights, systems, and users

We do not disclose personal data for marketing or advertising.

Non-personal, aggregated information may be shared for statistical or analytical purposes, but it cannot identify you.

6. IP Addresses

We may log your IP address for:

• Security monitoring
• Diagnosing server issues
• Understanding general usage patterns on the Website

IP addresses are not used to identify individuals unless required by law or necessary to protect the Website.

7. Cookies

The Website uses cookies to provide essential functionality and to analyse site traffic.

Before placing non-essential cookies (e.g., analytics), we request your consent through a cookie banner in accordance with EU law.

You can withdraw or change your cookie preferences at any time via your browser settings. Disabling essential cookies may affect the functionality of the Website.

A detailed Cookie Policy can be provided if needed.

8. Data Security

We take appropriate technical and organisational measures to safeguard your data, including:

• Secure servers and encrypted transport (HTTPS)
• Access controls and authentication
• Regular security reviews and audits
• Staff awareness and internal data protection procedures

9. Data Retention

We only keep your personal data for as long as necessary to fulfil the purpose for which it was provided.

Examples:

• Contact form enquiries: retained only until your query is resolved, plus a short period for internal record-keeping.
• Server logs: retained for security and diagnostic purposes for a limited time.

After retention periods expire, data is deleted or anonymised.

10. Your Data Protection Rights

Under GDPR, you have the following rights:

• Right of Access – Request a copy of your personal data.
• Right to Rectification – Correct inaccurate or incomplete data.
• Right to Erasure – Request deletion of your personal data.
• Right to Restriction – Limit processing in certain circumstances.
• Right to Object – Object to processing based on legitimate interests.
• Right to Data Portability – Request your data in a reusable format.
• Right to Withdraw Consent – At any time, where processing is based on consent.

To exercise these rights, contact us via the Website's "Contact Us" form. We will respond within one month, as required by GDPR.

All requests are free of charge unless manifestly unfounded or excessive.

11. External Links

The Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their Privacy Policies separately.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in technology, law, or our internal practices. The "Last Updated" date will always indicate the current version.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal data, please reach out via the Contact Us form on our Website.

14. Additional Documents

For more information on how we handle your data, please refer to the following documents:

• Data Processing Agreement (DPA)